Questions? We have answers!
DO I NEED TO BE HOME WHEN MY DELIVERY ARRIVES?
No. You do not need to be home to receive your delivery.
If no one is home when we arrive, your order will be left in a safe location near your front door or porch.
Please note: If your order contains fresh or perishable items, we recommend bringing them inside as soon as possible. Waigand Wheels cannot be responsible for perishable items left outside for an extended period of time.
WHAT IF I HAVE A PROBLEM WITH MY ORDER OR DELIVERY?
Please contact Waigand Wheels as soon as possible so we can make it right.
If an item is damaged, incorrect, or there is an issue with your delivery, let us know and we will work with you to find an appropriate solution.
WHAT ARE YOUR DELIVERY HOURS?
Waigand Wheels deliveries are made Monday–Friday between 8:00 am & 5:00 pm.
Delivery schedules may occasionally be adjusted due to holidays, severe weather, or other circumstances beyond our control. If a change affects your scheduled delivery, we will make every effort to contact you and arrange an alternative delivery day.
I WOULD LOVE TO VOLUNTEER. HOW DO I GET INVOLVED?
We would love to hear from you!
Please email us at lance@waigandwheels.com or visit the Contact page on our website and complete the contact form. A member of the Waigand Wheels team will be in touch with you.
DO YOU CHARGE FOR DELIVERY?
Delivery fees vary depending on the type of order or service and will be provided when you place your order.
Some special promotions and events may include complimentary delivery.
Waigand Wheels also offers Courier Services for businesses and organizations. Contact us to discuss your delivery needs and receive a quote.
DO YOU ACCEPT TIPS?
Yes! Tips are always appreciated but never expected.
Waigand Wheels is a 501(c)(3) nonprofit organization, and tips help support our Wagoneer programs, activities, and the costs associated with providing our services.
Tips may be given in cash at the time of delivery or through the donation page on our website.
Thank you for supporting our Wagoneers!
WHAT ARE COURIER SERVICES?
In addition to our Community Cart and product deliveries, Waigand Wheels provides Courier Services for businesses and organizations.
Delivery schedules are based on your needs and our availability. Contact us to discuss what you need, and we will work with you to determine how Waigand Wheels can help.
WHERE DO YOU DELIVER?
Waigand Wheels primarily delivers throughout St. Louis County, St. Charles County, and the City of St. Louis, generally within approximately a 25-mile radius of Kirkwood, Missouri.
Not sure if your location is within our delivery area? Please contact us before placing your order and we’ll be happy to let you know if delivery is available.
Courier Services may be available outside our standard delivery area. Contact us to discuss your specific delivery needs, and we’ll work with you to determine how we can help.